I had the honor and privilege of meeting Douglas more than 18 years ago at an ISpa meeting held at the Broadmoor Resort and Spa in Colorado Springs. It was such a pleasure talking with him about the challenges of owning a business.  After the conference, I contacted him and decided to work with him, one on one as one of my first business coaches.  He helped me hone my skills as an owner by improving my financial planning abilities as well as my management, team building and communication skills.  His warm and friendly personality make it very easy and enjoyable to work with him.  To this day, I still turn to him for professional advice.  I greatly  value and appreciate his feedback, opinion and guidance.  I also remain a practicing esthetician for more than 34 years.   I learned to balance running my business while still maintaining the ability to enjoy time devoted to my craft which lead me to this wonderful industry. His knowledge as a professional esthetician is such an added benefit to working with him.  I continue to enjoy reading his blog, appreciate his words of advice in business  and as an owner and his knowledge and expertise in skin care.  Douglas has such a steadfast reputation in the beauty and wellness industry and I am so grateful to have his guidance and cherished friendship.